Support for Patients
You’re safe at home, but you still need some help. We're here for you.
Boston MedFlight provides medically necessary care and transportation, regardless of race, creed, sex, nationality, or sources of payment for care.
Frequently Asked Questions
Boston MedFlight Communication Specialists will work with our colleagues in the critical care transport industry whom we work with daily to ensure safe and rapid transport for all patients.
In the event of helicopter or fixed wing transport, the weight and balance of the aircraft must be considered by the Pilot-In-Command. This is the maximum weight that the aircraft can transport safely at any given time, which includes the weight of the medical crew, equipment, fuel, pilot(s), and patient. Second, the needs of the patient are taken into account. Third, the overall space in the patient care area is also a consideration. Finally, the emotional state of the family member can contribute to this decision.
If Boston MedFlight is unable to accommodate a family member, we will assist families and provide maps to the receiving facility as well as advise the facility of the arrival of family members.
For the ground critical care vehicle, one family member may accompany the patient and crew during the transport. Regulations require that family members must travel in the passenger seat with seatbelts fastened.
Crew members do extensive training in-house, including simulation training in our own simulation center.
Patient Support Contact Information
For additional information or if you have questions, please submit your request using our contact form or call the Patient Financial Services team: 781-863-2213
Financial Assistance Information
If you believe you may qualify for free care or a reduction of an outstanding invoice, Patient Financial Services can help. Contact the Patient Financial Services team at: 781-863-2213.
Representatives are available to assist you from 8:30 am - 5:00 pm, Monday - Friday (excluding holidays).