Support for Patients

You’re safe at home, but you still need some help. We're here for you.

Boston MedFlight provides medically necessary care and transportation, regardless of race, creed, sex, nationality, or sources of payment for care.


Frequently Asked Questions

No emergency transport request is ever turned away by Boston MedFlight for financial reasons. Boston MedFlight has a knowledgeable staff of billing specialists that assist patients with the insurance process.  Please contact us if you have a billing question. 
Specialized, critical care equipment is available in all Boston MedFlight vehicles. All transport vehicles are equipped with transport ventilators capable of several modes of ventilation; invasive line monitoring equipment; internal and external pacing; external defibrillation; infusion pumps; Doppler; pulse oximetry; non-invasive blood pressure monitoring; extensive pharmacy and end tidal capnography. The transport vehicles can be reconfigured to accommodate an intra-aortic balloon pump or a neonatal isolette.
No. As part of a Critical Care Transport System, Boston MedFlight understands that situations change while en route to the requested area. Boston MedFlight does not bill the requesting agency or hospital for cancelled requests.
Last year, we completed about 3,000 patient transports in Boston MedFlight vehicles.  Of those, just under 400 were from the islands of Nantucket or Martha’s Vineyard.
Boston MedFlight has three bases in Massachusetts: Bedford, Plymouth and Lawrence. All bases have staff, a helicopter, ambulance, and an airplane available for transport 7 days a week.  

Boston MedFlight Communication Specialists will work with our colleagues in the critical care transport industry whom we work with daily to ensure safe and rapid transport for all patients.
First and foremost, all decisions are made with the patient's best interest and safety in mind. The Boston MedFlight Communication Specialists have access to many different resources to discuss the transport process and determine the best mode of transport. Among those resources are the sending facility staff, receiving facility staff, Boston MedFlight medical crew and Boston MedFlight medical control; all of whom are available 24 hours a day. Many different factors are taken into consideration when triaging between vehicles including patient acuity, pending emergency procedures, distance between the sending and receiving facilities, current and forecasted weather conditions, logistics at the sending and receiving sites and overall system status.
We try to meet family requests to accompany us in transport as often as possible, but sometimes it’s not always possible.
 
In the event of helicopter or fixed wing transport, the weight and balance of the aircraft must be considered by the Pilot-In-Command. This is the maximum weight that the aircraft can transport safely at any given time, which includes the weight of the medical crew, equipment, fuel, pilot(s), and patient. Second, the needs of the patient are taken into account. Third, the overall space in the patient care area is also a consideration. Finally, the emotional state of the family member can contribute to this decision.
 
If Boston MedFlight is unable to accommodate a family member, we will assist families and provide maps to the receiving facility as well as advise the facility of the arrival of family members.
 
For the ground critical care vehicle, one family member may accompany the patient and crew during the transport. Regulations require that family members must travel in the passenger seat with seatbelts fastened.
Each crew member must complete annual rotations at other facilities in areas such as high-risk obstetrics, pediatric and adult respiratory therapy, pediatric and adult operating room, SICU (surgical intensive care unit), radiology, intra-aortic balloon pump management, NICU (neonatal intensive care unit), ATLS, and EMS. Additional rotations can be added if a crew member has particular interests. In addition, there are regular case reviews and topic presentations at staff meetings. 
Crew members do extensive training in-house, including simulation training in our own simulation center.
Boston MedFlight is a 501c(3) non-profit charity. Although we are supported by our consortium hospitals, our main goal is to benefit the public at large and we are a separate non-profit organization.
Boston MedFlight is a 501c (3) nonprofit organization that receives funds from our patients and their families, foundations, corporations and other individuals. We do not receive any federal or state funding. Each year we try to raise funds for general operating support. Please visit the donate section of this site to learn about the many ways your gift can assist Boston MedFlight in achieving our mission and about the kinds of equipment we have to purchase on a regular basis to keep our patients safe and well cared for. All donations are tax deductible.
Boston MedFlight does. Patient safety is of upmost importance to us and why we invest in safety, technology, and training that protect both our patients and our crew.  While we are fortunate to receive funding from the consortium for these investments, we rely on donations to defray the cost of these items. Please visit our donation page for ways to donate.
No, however cross training is critical and as such, each member has pertinent information and a healthy respect for each other's roles. The medical crew is considered part of the team. They assist the pilot in safety awareness in and about the aircraft, and identify and call out hazards such as other aircraft, wires, debris, and any other obstructions, which may impact flight safety.  Both medical crew members and rotor wing pilots are employed by Boston MedFlight and work together both in and out of our vehicles to ensure safe patient care and transport. 

Patient Support Contact Information
For additional information or if you have questions, please submit your request using our contact form or call the Patient Financial Services team: 781-863-2213

Financial Assistance Information
If you believe you may qualify for free care or a reduction of an outstanding invoice, Patient Financial Services can help. Contact the Patient Financial Services team at: 781-863-2213.  

Representatives are available to assist you from 8:30 am - 5:00 pm, Monday - Friday (excluding holidays).

Important Forms
Insurance Information Form
Notice of Privacy Practices